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At HowToMoveTo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our immigration guidance platform.
We collect personal information that you voluntarily provide to us when you register for an account, complete immigration assessments, or contact us. This may include your name, email address, phone number, date of birth, nationality, education details, work experience, and other information relevant to immigration assessments.
Some immigration pathways depend on your family situation, so our assessments may ask about it: for example your marital status, whether a partner would accompany you, whether you have family members in a destination country, and whether you have dependent children and whether they would be included in your application. For dependent children we record only your answer to that question; we do not collect names, ages, dates of birth, or any other details about any child.
We automatically collect certain information about your device and usage of our platform, including IP address, browser type, operating system, pages visited, time spent on pages, and other analytics data.
When you start an assessment, we record how you reached us: the address of the site that linked to you (the site's address only, such as example.com, and never the full page address you came from), and any campaign labels the link you followed carried (utm_source, utm_medium, utm_campaign and from). We do not record it when you arrive from another page of our own site. This is kept with your assessment record, and we use it to see which pages and campaigns bring people to us.
We use cookies and similar tracking technologies to enhance your experience, and analyze usage patterns. You can control cookie preferences through your browser settings, or at any time via the Cookie settings link in the footer.
We use your information to: provide personalized immigration pathway reports; process your assessments and deliver our services; communicate with you about your account and our services; improve our platform and develop new features; comply with legal obligations; and protect against fraud and security threats.
If you choose to save your assessment report, we ask for your name and email address so we can send you a one-time sign-in code (with a backup sign-in link) by email. We use passwordless sign-in, so we never ask for or store a password.
We process your email address to verify your identity and to send you the one-time code. The code is short-lived and expires shortly after it is issued. When you save a report to your account, the name and email you entered during the assessment are linked to that account rather than kept as a separate copy, and are then cleared from the assessment record.
Your sign-in session is held in a secure, HTTP-only cookie that cannot be read by scripts in your browser. See our Cookie Policy for details.
We send two kinds of email, and they are governed differently.
Service emails are part of the service you asked for, and are sent whatever your other preferences are: your one-time sign-in code, your receipt, anything about the status of a payment, a link back to results you saved, and notices about your account such as a confirmed email change or a deletion.
Reminders and offers are optional, and cover everything we send that is not part of running your assessment, such as a nudge to come back to something you started. We send them only where you have given us permission: by ticking the box on the last step of a questionnaire, or through the permission that moves to your account when you save a report to it. They can only go to an address you have given us, so ticking the box without ever signing in or saving your results leaves us with nowhere to send them. Every one carries a link to stop them, which needs no account and takes effect immediately. Where a report is saved to an account, stopping them stops them for every report that account holds. Where it is not, the setting belongs to that report alone, so a questionnaire you completed separately keeps its own setting and its own link.
Where data protection law (such as the EU or UK GDPR) applies, we rely on the following legal bases:
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with your explicit consent; with trusted service providers who assist in operating our platform; to comply with legal obligations or court orders; to protect our rights, property, or safety; and in connection with a business transfer or merger.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.
For reports that are not saved to an account, access is granted through a temporary session that expires after 7 days. One-time sign-in codes are short-lived and are not retained after they expire or are used. The name and email captured during an assessment are used to save your report: once a report is saved they are linked to your account and cleared from the assessment record.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
You have the right to: access, update, or delete your personal information; opt-out of marketing communications; request data portability; withdraw consent where applicable; object to or restrict certain processing; and lodge a complaint with your local data protection supervisory authority.
We use a small number of trusted providers who process personal data on our behalf, under data processing agreements that require appropriate safeguards and confidentiality:
These providers act on our instructions under their data processing terms, and we maintain records of them. Stripe also processes payment data as an independent controller under its own privacy policy, which we encourage you to review.
Your information may be transferred to and processed in countries other than your country of residence, including by the service providers named above. Where we make such transfers, we rely on appropriate safeguards, such as Standard Contractual Clauses or an adequacy decision.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
We may update this Privacy Policy from time to time. We will post the updated policy on our platform.
If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact page.